o’neill media

ecommerce-guide.com has reported on an open-source live help solution for online stores called Shine Live Help that I have never heard of before. It’s cool to see some decent open-source software hit the slow moving ecommerce arena. If you really want some good free help software for an e-store put a meebo me widget on your pages. This will give the user instant access to talk to you without the need for a pop-up.

The problem there is they lose their chat when moving from page to page, but its a much better solution to connect with your customers.